Refund & Cancellation Policy

Last updated: 14 May 2026

1. All sales are final

Better with Claude is a digital product. Once payment is confirmed, the bundle is made available for immediate download via email. Because the product cannot be "returned" in the way a physical good can — once you have the files, you have them — all sales are final and we do not offer refunds, except in the limited circumstances described in Section 2 below.

By completing your purchase, you expressly waive your right to a refund (other than the exceptions in Section 2) and acknowledge that you have read the Product description on the homepage and reviewed this policy before paying.

2. Exceptions where refunds are issued

We will issue a full refund in the following situations:

• Non-delivery. You paid but did not receive the bundle within 48 hours of payment, after we have had a reasonable opportunity to investigate and re-send.
• Duplicate charge. Your card or account was charged more than once for the same order due to a technical fault on our side or Razorpay's side.
• Unauthorized payment. Your card or account was used without your authorization. We will require you to file a written complaint with your bank and provide a copy.
• Where required by Indian law. If the Consumer Protection Act, 2019 or any other applicable law compels a refund in your specific situation, we will comply with that law.

3. What is NOT eligible for a refund

The following are not grounds for a refund:

• You changed your mind after purchasing
• You decided you do not use Claude as much as you expected
• You found the product to be less useful than you hoped
• You did not read the product description before buying
• You did not check whether the product is compatible with your Claude plan (it works with all current plans — see FAQ)
• You are unable to figure out how to upload a skill (we provide a 30-page usage guide for this reason and offer free email support)
• You purchased on behalf of someone else who does not want it
• Anthropic changes Claude in a way that affects how skills behave (we publish free bundle updates when this happens)

4. How to request a refund (for eligible exceptions only)

If your situation matches one of the exceptions in Section 2:

Step 1. Email betterwithclaude@gmail.com from the same email address you used at checkout.
Step 2. Include your Razorpay Order ID in the subject line (begins with order_).
Step 3. Clearly state which exception applies and provide any supporting evidence (e.g., bank statement showing duplicate charge, FIR copy for unauthorized payment).

5. Processing timeline (for approved refunds)

For refund requests that fall within Section 2:

• We acknowledge your email within one (1) business day
• We confirm eligibility within three (3) business days of acknowledgement
• If approved, we initiate the refund through Razorpay within two (2) business days
• Razorpay and your issuing bank/wallet then take 5–7 business days to credit your account

Refunds are always issued to the original payment method. We cannot redirect a refund to a different card, account, or wallet.

6. Cancellation before delivery

If you change your mind before the bundle has been delivered to your email, contact us immediately at betterwithclaude@gmail.com. If we receive your cancellation request before delivery, we will refund the full amount and not deliver the bundle. Once the bundle has been emailed to you, delivery is considered complete and the no-refund rule applies.

7. Chargebacks

We ask that you contact us directly rather than initiating a chargeback through your bank. Initiating a chargeback without first attempting to resolve the issue with us may:

• Delay resolution by 30–90 days while the bank investigates
• Affect your future ability to purchase from Indian merchants if the dispute is found to be without merit
• Result in us submitting evidence of delivery to your bank and Razorpay

If you have a genuine issue, the fastest path is always to email us first.

8. Fraud and abuse

We reserve the right to deny refund requests where there is evidence of fraud, abuse of this policy, or any breach of our Terms and Conditions. Examples include repeated purchase-and-refund cycles from the same person, false claims of non-delivery, or misrepresentation of identity.

9. Subscriptions and renewals

Better with Claude is a one-time purchase. There is no subscription, no recurring billing, no auto-renewal, and therefore nothing to cancel after delivery. The price you pay at checkout is the only charge.

10. Contact

All refund-related correspondence: betterwithclaude@gmail.com.