Contact Us

We're a small team based in India. We read every email and reply personally — no chatbots, no ticket queues. Most replies go out within one business day; refund requests are usually handled within hours.

Primary contact: email

Email: betterwithclaude@gmail.com
Response time: within 1 business day (often within a few hours during Indian business hours)

Email is the fastest way to reach us. Please include the following so we can help you quickly:

• Your Razorpay Order ID (if your question relates to a purchase) — it begins with order_ and is in your purchase confirmation email
• A clear description of what you need help with
• Any screenshots or error messages, if relevant

Why you might contact us

Common reasons our customers reach out:

• I didn't receive my bundle. See our Shipping & Delivery Policy, then email us with your Order ID.
• I want a refund. See our Refund Policy, then email us within 7 days of purchase.
• How do I upload a skill? The 30-page usage guide included in your delivery walks through it. If you're still stuck, email us.
• Does this work with my Claude plan? Yes — Pro, Max, Team, Enterprise, Claude.ai, Claude Code, and Claude Cowork. All current plans.
• Partnership / bulk-license inquiry. Email us — happy to discuss team licenses or reseller arrangements.
• Reporting a bug or a broken skill. Tell us which skill and what you tried; we fix issues quickly and push the update to all customers free.
• Privacy or data request. See our Privacy Policy for your rights; email us with the specific request.

Operating hours

Monday – Friday: 10:00 – 18:00 IST (UTC+5:30)
Saturday – Sunday: Reduced cover; non-urgent emails answered next business day.
Indian public holidays: Closed; we resume on the next business day.

Refund and undelivered-bundle issues are treated as urgent and handled outside hours whenever we can.

Business / registered details

Operating name: Better with Claude
Legal entity: [Your registered entity name — replace before going live]
Registered address: [Your registered business address — replace before going live]
GSTIN: [Your GST number, if applicable — replace before going live]
Support email: betterwithclaude@gmail.com
Phone: [Your support phone number, optional — replace before going live]

Grievance Officer (as required by Indian law)

In compliance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021:

Name: [Grievance Officer name — replace before going live]
Email: betterwithclaude@gmail.com
Acknowledgement: within 24 hours
Resolution: within 15 days of receipt of complaint

Other channels

We deliberately keep our operations email-first to stay responsive. We do not currently operate phone support, live chat, WhatsApp business, or social-media DMs as primary support channels. Any social-media accounts in our name should be treated as marketing-only; please do not send confidential information (Order IDs, payment details) through them.

Press & collaboration

Journalists, content creators, and potential collaborators: same email, betterwithclaude@gmail.com. Please put "Press" or "Collaboration" in the subject line.